Your tamales are packed frozen to below zero degrees, and shipped with dry ice or ice packs in an insulated container. When they arrive any dry ice used will likely have sublimated during travel. If your tamales are not frozen solid, there are a couple ways to determine if they are edible. It is normal for the outer masa to begin defrosting and be soft to the touch, however the center of the tamale should be below 44 degrees. If you do not have the ability to temp the tamale, the center should be cold.
We previously sold 2 types of gift cards- In Store and Online. The in-store gift cards are sold at our restaurant in Tucson and can only be used in the restaurant. Online gift cards were only purchased online and can only be used for online shipping orders. They are not interchangeable. *Note, we no longer sell online gift cards as our online orders have moved to fulfillment by Goldbelly.
When steaming on a stovetop, please be sure to use a steamer basket keeping the tamales above the water. Make sure the tamales are standing up with the open end at the top. If you have more room in your steamer then there are tamales, try filling the void with some slightly crumpled aluminum foil.